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- Servicing Downriver & Monroe
- ORDER NOW / CALL 734-709-3753
At Downriver Cakes, we want every cake, cupcake, and sweet treat to leave our kitchen looking and tasting the way it should. If there is a problem with your order, please bring it to our attention before accepting the order, and we will make every reasonable effort to correct the issue.
Customers are responsible for reviewing their order at pickup or delivery to make sure the design, wording, quantity, and other requested details are correct.
Once an order has been inspected and accepted by the customer, Downriver Cakes is not responsible for damage that occurs afterward, including damage caused during transportation, handling, storage, temperature exposure, or setup.
If we are unable to reasonably correct a problem that is our responsibility before the order is accepted, we will work with you toward an appropriate resolution, which may include a refund when applicable.
Please tell Downriver Cakes about any food allergies or dietary concerns when placing your order.
Our products are prepared in an environment where common allergens may be present. Although we can take reasonable precautions when notified, we cannot guarantee that any product will be completely free from allergens or cross-contact.
Customers with severe or life-threatening food allergies should take this into consideration before ordering.
Failure to inform us of an allergy before your order is prepared does not qualify the order for a refund.
A deposit may be required when placing an order with Downriver Cakes. Your deposit is applied toward the total purchase price and reserves your requested date.
Orders placed less than 7 days before pickup or delivery must be paid in full.
Orders totaling more than $200 must be paid in full in advance.
Orders requiring delivery must be paid in full before delivery.
Any remaining balance is due at the agreed-upon time before the order is released to the customer.
Available payment methods and payment instructions can be found on the Payment page of DownriverCakes.com or by contacting us directly at 734-709-3753.
For your protection, never send credit or debit card numbers through text messages, email, or social media.
Pickup arrangements will be confirmed when your order is placed.
We strongly encourage customers to inspect their cakes and other baked goods at pickup. This gives us an opportunity to address any concerns before the order leaves our possession.
Once you accept your order and leave with it, Downriver Cakes cannot be responsible for damage resulting from transportation or improper handling.
Please transport cakes on a flat, level surface, keep them secure while driving, and protect them from excessive heat and direct sunlight.
If you expect to be late for your scheduled pickup, please call 734-709-3753 as soon as possible.
Local delivery may be available throughout portions of Downriver and Monroe, Michigan, depending upon the order, location, and our availability. Delivery charges may vary according to distance.
Delivery arrangements and applicable charges should be confirmed when placing your order.
Someone should be available to receive and inspect the order at the agreed-upon delivery location and time.
Customers are responsible for providing the correct delivery address, telephone number, and any special delivery instructions.
Because Downriver Cakes prepares products specifically for each customer, adequate notice is required for cancellations.
Orders cancelled 7 days or more before the scheduled pickup or delivery date may qualify for a refund of the deposit, less any applicable processing fees and costs already incurred for custom or special-order items.
Orders cancelled less than 7 days before the scheduled pickup or delivery date may not qualify for a deposit refund because ingredients, decorations, supplies, and preparation may already have been purchased or started.
Custom decorations, personalized items, specialty supplies, or other materials purchased specifically for an order may be non-refundable regardless of when the cancellation occurs.
If you have questions about a deposit, payment, cancellation, pickup, delivery, or an existing order, please contact us:
Downriver Cakes
Serving Downriver & Monroe, Michigan
Phone: 734-709-3753
Email: info@DownriverCakes.com
Website: DownriverCakes.com
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