Terms Of Service - Downriver Cake-Cherry Chip Headquarters

OVERVIEW

This website is operated by Downriver Cakes. Throughout this website, the terms “we,” “us,” and “our” refer to Downriver Cakes. Downriver Cakes provides this website, including the information, products, features, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting DownriverCakes.com, contacting us, placing an order, or purchasing our products, you agree to these Terms of Service. These Terms apply to all visitors and customers using our website or services.

Please review these Terms of Service before using our website or placing an order. Your continued use of DownriverCakes.com constitutes your acceptance of these Terms.

1. ORDERS & CUSTOM CAKES

Downriver Cakes specializes in cakes, cupcakes, Bundt cakes, Cherry Chip creations, and other baked goods.

Because many of our products are prepared specifically for each customer, availability may vary. Orders are not considered confirmed until they have been accepted by Downriver Cakes and any required payment or deposit has been received.

Customers are responsible for providing accurate information regarding requested dates, quantities, flavors, designs, inscriptions, and other order details.

2. PRODUCT APPEARANCE

Every Downriver Cakes creation is individually prepared and decorated. Because our products are handmade, there may be reasonable differences in colors, decorations, positioning, size, and overall appearance compared with photographs displayed on our website or social media.

Photographs are intended to provide examples of our work and may not represent the exact appearance of every order.

3. PRICING & AVAILABILITY

Prices, flavors, designs, products, and availability are subject to change.

We reserve the right to modify or discontinue products or services and to limit quantities when necessary.

Any pricing error or incorrect product information appearing on DownriverCakes.com may be corrected at any time.

4. CUSTOM ORDERS

Customers requesting custom cakes or other personalized products should carefully review all order details.

Downriver Cakes will make reasonable efforts to accommodate requested designs, colors, themes, and decorations. However, certain decorations, ingredients, colors, or design elements may be unavailable and may require reasonable substitutions.

5. CANCELLATIONS & REFUNDS

Because cakes and other baked goods may be specially prepared for individual customers, cancellation and refund eligibility may depend upon how far production has progressed when a cancellation is requested.

Deposits or payments associated with ingredients, custom decorations, special-order materials, or work already completed may be non-refundable.

Any applicable cancellation or refund policy communicated when an order is placed will also apply to that order.

6. PICKUP, DELIVERY & CUSTOMER RESPONSIBILITY

Customers are responsible for inspecting their order when it is received.

Once a cake or other product has been accepted and leaves our possession, Downriver Cakes cannot control how it is transported, stored, handled, or displayed.

Cakes should be transported on a flat, stable surface and kept away from excessive heat and direct sunlight. Refrigeration requirements may vary depending upon the product.

7. FOOD ALLERGIES & INGREDIENTS

Our products may contain or come into contact with common food allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, and other ingredients.

Customers with food allergies or dietary restrictions should discuss them with Downriver Cakes before placing an order.

Unless specifically confirmed otherwise, customers should not assume that a product is allergen-free.

8. WEBSITE INFORMATION

We make reasonable efforts to keep information on DownriverCakes.com accurate and current. However, occasional errors may occur involving descriptions, photographs, availability, pricing, or other information.

We reserve the right to correct errors or update website information when necessary.

9. INTELLECTUAL PROPERTY

Unless otherwise indicated, original photographs, graphics, logos, written content, and other materials created for Downriver Cakes are the property of Downriver Cakes and may not be reproduced or commercially used without permission.

10. THIRD-PARTY SERVICES

DownriverCakes.com may contain links to or use services provided by third parties. Downriver Cakes is not responsible for the content, availability, privacy practices, or policies of independently operated third-party websites or services.

11. PERSONAL INFORMATION

Information submitted through DownriverCakes.com will be handled in accordance with our Privacy Policy and applicable requirements.

Customers are responsible for providing accurate contact and order information so that we can communicate regarding their orders.

12. PROHIBITED USES

Visitors may not use DownriverCakes.com for unlawful or fraudulent purposes, attempt to interfere with the operation or security of the website, transmit malicious software, misuse website content, or infringe upon the rights of Downriver Cakes or others.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Downriver Cakes will not be responsible for losses or damages resulting from circumstances outside our reasonable control or from improper transportation, handling, storage, or use of products after they have been accepted by the customer.

Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded.

14. CHANGES TO THESE TERMS

Downriver Cakes may revise these Terms of Service periodically. Updated Terms will become effective when posted on DownriverCakes.com unless otherwise required by law.

Continued use of the website after an update constitutes acceptance of the revised Terms.